Vegasky ServiceOne™
Enterprise IT Service Management & Ticketing Platform
Every request tracked. Every SLA met. Every user heard.
An ITIL-aligned service desk that unifies incidents, requests, changes, problems and assets — with automation that routes, escalates and resolves faster.
- channel intake — email, portal, chat, phone
- Omni
- aligned processes
- ITIL 4
- engine with escalation matrix
- SLA
Service Desk · My Queue
IT Operations · 12 agents online
Open tickets
142
SLA at risk
7
Resolved today
89
CSAT (30d)
4.8
Core switch link down — Bengaluru DC
New joiner laptop & M365 access
VPN drops for finance users
Firewall firmware upgrade — CAB approved
Printer queue stuck — Floor 3
ERP report access request
Overview
Why enterprises choose ServiceOne
Vegasky ServiceOne turns scattered emails and calls into a governed service operation. Omnichannel intake, an SLA engine with escalation matrices, a self-service portal and a connected CMDB give IT, facilities and customer-support teams a single platform to deliver measurable service quality.
Part of the Vegasky ecosystem
Alerts from NetVision become tickets automatically, while asset and user data from NexusERP enriches every request with ownership and cost-centre context.
Capabilities
Everything you need, in one platform
Vegasky ServiceOne™ ships with the capabilities enterprises expect on day one — configured, not custom-built.
Omnichannel Ticketing
Email-to-ticket, self-service portal, live chat, WhatsApp, phone and walk-up requests land in one prioritised queue.
SLA Management & Escalations
Priority matrices, business-hour calendars, multi-level escalation and breach prediction keep commitments visible.
Automation & Smart Routing
Rule engine, skill-based assignment, canned responses and AI-assisted categorisation with suggested resolutions.
Knowledge Base & Self-Service
Searchable articles, guided forms, service catalogue and approvals deflect tickets before they are raised.
Asset Management & CMDB
Hardware and software inventory, discovery agents, licence tracking, relationships and impact analysis.
Change, Problem & Release
CAB approvals, change calendar, risk assessment and root-cause records aligned to ITIL 4 practices.
Satisfaction & Analytics
CSAT and NPS surveys, agent performance, SLA compliance, volume trends and executive scorecards.
Enterprise Security
SSO/SAML, MFA, granular RBAC, field-level encryption, full audit logs and configurable data residency.
Use cases
Where ServiceOne delivers the most value
Internal IT Helpdesk
Incidents, requests and onboarding workflows for employees across locations.
Facilities & HR Shared Services
Non-IT teams get the same SLAs, catalogues and approvals as IT.
Customer Support Desk
Support your own products with portals, entitlements and contract-based SLAs.
MSP Multi-Client Desk
Segregated client queues, branded portals and per-client reporting.
Integrations
- Vegasky NetVision (alert-to-ticket)
- Vegasky NexusERP (asset & user data)
- Microsoft 365 & Teams
- Google Workspace
- Active Directory / Azure AD
- Jira
- WhatsApp Business
- SMS gateways
Deployment options
- Cloud
- On-premises
- Hybrid
FAQ
Common questions
Have something more specific? Our solution engineers are happy to walk through it on a call.
Does ServiceOne support non-IT departments?
Yes. Facilities, HR, admin and finance teams can run their own service catalogues, SLAs and approval flows on the same platform.
Can agents work from mobile?
ServiceOne includes responsive agent and end-user portals, with push notifications for assignments and SLA warnings.
How does pricing work?
ServiceOne is licensed per agent with unlimited end users, and includes the self-service portal and knowledge base.
Connect • Secure • Grow
See Vegasky ServiceOne™ on your own data
We'll configure a sandbox around your sites, processes or queues and walk your team through it in 45 minutes.